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VoIP Provider, Home Phone Service – How VoIP Works InPhonex is a VoIP Provider – Sign Up!
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Careers with InPhonex

VoIP Tier 1 Tech Support                                                  

 

Responsibilities

  • Ensure the highest levels of customer satisfaction
  • Serve as initial escalation point for technical support issues (Tier 1)
  • Troubleshoot and report VoIP performance issues
  • Responsible for resolving customer requests/issues in a timely manner
  • Responsible for reviewing, analyzing and evaluating possible trends with regard to common system failures or outages and communicating these to the Customer Care Director
  • Able to work under pressure in a fast paced environment and take direction from other team members
  • Responsible for maintaining familiarity with products and services provided by InPhonex/VarPhonex 

 

Job Requirements

  • 2+ years experience deploying and/or testing VoIP systems or solutions
  • 2+ years experience in telecommunications
  • 2+ years isolating and repairing VoIP system faults/mis-configurations and/or determining interoperability issues
  • Experience with TCP/IP, DNS, DHCP, routers and IP routing, and switches
  • Familiarity with VoIP devices, i.e. Linksys PAP2, SPA 9000, and “soft phones”
  • Excellent analytical, troubleshooting and customer service skills
  • Good written and verbal communication skills in English, and Spanish or Portuguese

 

 

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Our Home Phone Service includes Internet phones with free Internet calling and unlimited US and Canada plans. We offer prepaid phone service and International DID numbers using our voice over IP system and an analog telephone adaptor (ATA). The solutions are designed for home phone service, business phone service, call shops, telemarketing firms and cyber cafes. InPhonex is proud to support Internet telephony equipment (IP Phones) including Sipura 2000, Sipura 3000, Cisco 186, Linksys PAP2 and other SIP phone adaptors. We also support Asterisk PBX, Trixbox and offer turn-key VoIP Reseller business opportunities to let entrepreneurs and businesses resell voice over Internet (VoIP) under their brand name.

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