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General Questions

Why can't I access my voice mail from a PAP2 or Sipura device?


Problem:

I cannot access VM via the PAP2/Sipura


Solution:

If you find that you cannot access the VM system even with the correct VM password, the SPA/PAP2 DTMF settings are not correct.

Follow the instructions below:

  1. Access the device's configuration settings. If you do not know how to access the device's settings, please use our set up instructions here.
  2. Click on the "Admin Login" button near the top right side of the screen
  3. Click on the "Line 1" tab
  4. Click on advanced "Line 1" tab
  5. Scroll down to Audio configuration
  6. Look for "DTMF Tx method" settings and change it to "AVT"
  7. Update the settings
  8. Apply the same procedure for line 2 DTMF setting.
  9. Attempt VM access.





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Our Home Phone Service includes Internet phones with free Internet calling and unlimited US and Canada plans. We offer prepaid phone service and International DID numbers using our voice over IP system and an analog telephone adaptor (ATA). The solutions are designed for home phone service, business phone service, call shops, telemarketing firms and cyber cafes. InPhonex is proud to support Internet telephony equipment (IP Phones) including Sipura 2000, Sipura 3000, Cisco 186, Linksys PAP2 and other SIP phone adaptors. We also support Asterisk PBX, Trixbox and offer turn-key VoIP Reseller business opportunities to let entrepreneurs and businesses resell voice over Internet (VoIP) under their brand name.

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