What is a hunt group and how do I set it up in the SPA 9000?
Problem:
How can I configure a hunt group in my SPA 9000?
Solution:
A hunt group is a group of users to be alerted.
The format is:
rule[|rule[|rule[...]]] where
- rule = [did:]ext[,ext[,ext[Â…]]][,name=gname][,hunt=hrule][,cfwd=target]
- did = Embedded DID number. If did is not specified, the rule applies to any DID number
- ext = Client extension number pattern; may contain * or ? wildcard or %xx escaped characters
- If a hrule [,hunt=hrule] is specified, the listed stations shall be contacted sequentially
(known as hunting); otherwise all the listed stations will ring simultaneously. A
hrule has the following format: hunt=;;, where
o determines the order to ring the stations. It can be either
a) restart or re = always start from beginning of the list,
b) next or ne = start from the next on the list to the last station that rings, or|
c) random or ra = order is randomized for each call
o is the time to ring each station in seconds
o is the total time in seconds to hunt before rejecting the call or
forwarding it to voicemail.
If is less than, it is interpreted as the number of cycles to go through the hunt group before hunting stops.
If is 0, hunting will go on indefinitely until the caller hangs up or someone answers the call. The list will be recycled until the total hunt time or number of cycles is reached, whichever comes first.
For example:
hunt=next;12;1
- target = a user-id to forward the caller if no one replies or the client stations has rung for a delay equal to the value specified in . If target starts with "vm", such as "vm3456", the call will be forwarded to voicemail with the mailbox ID equal to the rest of the digits. If ",cfwd=Â…" does not present, the call will just fail without being forwarded and will not apply.
- name = A name to associate with the hunt group.
Note: Each member of a rule can be the extension of a group defined in.
Examples:
- 530?,hunt=ra;10;1,cfwd=vm5404
- 5300, cfwd=vm5300
- 4089993001:5001|4089993000:5000,cfwd=aa