Problem:

The VN does not have an active status. This is most likely to be due to E911_SUSPENSION of an IC (interconnected Acount) that does not have their VN associated with a DID for 911 purposes.

Solution:

All virtual numbers under this account will not work until all DIDs have 911 info. The account will automatically be reinstated once all DIDs have been updated. They will also receive text on the DID page and the VN page, in red, stating that these items must be completed to regain service.