Why does my call sound broken up?

Problem:

Sometimes the voice of the person I am speaking to sounds choppy or broken up. Why? What can I do?

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Solution:

This can be caused by a variety of problems. The most common is poor Internet connection quality or lack of bandwidth.

Very often what is sold as a "High Speed" or "Broadband" connection is not up to the task of transmitting voice packets in a timely or reliable manner. Problems such as high latency (slow delivery of packets) or packet loss (actual dropping of voice data) can be seen from time to time on some provider's networks. These problems will be heard by you on your IP phone call long before they are noticed for other data activities like checking email or web browsing.

Speed test:

http://www.inphonex.com/speedtest/test-your-voip.php

Also, please configure your device exactly as stated on Support / Configuration Instructions web page.

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